Human-like AI not always the answer in customer service
The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service.
The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service. This story matters for Science & Discovery readers tracking student. Reported by phys.org. Read the full original at the source link below.
Originally reported by phys.org. StudentNews curates and briefs the science & discovery stories that matter. Our editorial policy →